08/03/2022

“Digital & Customer Experience Manager”

For our client Cinemark / Hoyts we are looking for a Digital & Customer Experience Manager.

This key department leader will set the product vision, strategy, and execution for core areas of the website and app experience for the Latin-American region, as well as leading digital customer communications. This role will collaborate with business owners across countries to guide short- and long- term strategy that focuses on creating a best-in-class digital customer strategy.

This person must be a digital marketing thought leader, possessing the ability to influence across the organization, lead cross-functional initiatives, and develop financially sound business plans that prioritize the customer experience and drive revenue growth.

 

The Role:

• Develops Digital Marketing Strategy alignment through the region.

• Support country business objectives and drive direct channel revenue.

• Lead countries site and app in key areas of development in concept, implementation, and launch.

• Identifies digital opportunities to drive and increase revenue per visit and an improved customer experience across all device types.

• Drive digital innovation and continual test & learn approach, bringing in external industry best practices, trends, and benchmarks.

• Monitor industry trends and changes in SEO to help identify necessary updates and new opportunities.

• Define key measures of success and provide transparency into performance of those initiatives.

• Manage digital communication strategy, including, but not limited to social media, trigger emails and push notifications.

• Oversee web analytics, reporting, and tag management.

• Work cross-functionally with other business units to advance strategic initiatives.

• Interact in a highly collaborative manner with internal constituents and vendor partners.

 

What you will need to be:

• Strong project management and analytic skills.

• Have the ability to take initiative and work towards results

• Creative thinker, proficient in leveraging digital data for decision making

• Ability to collaborate with teams effectively

• An innovative, positive, resilient, and self-directed attitude – interested in “figuring out” solutions

• Strong business judgment and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives

 

What you will need to have:

• 5+ years’ experience in ecommerce, with at least 2+ years in managing an ecommerce team, running web analytics and/or SEO functions.

• Knowledge of and comfort with a variety of online tools, inclusive of content management systems, Google Analytics, Google Tag Management, and Google Optimize.

• Experience with UX procedures and UX design protocols.

• Excellent oral/written communication and presentation skills.

• Requires a Bachelor's degree.

• Intermediate/advanced English.

 

Consultant in charge:

• Belén Cuello

• Mail: belen.cuello@ciclosrh.com.ar

• Linkedin: Belen Cuello

• Reference: Digital & CX Manager - 6521

 

Please, before applying, complete the following Google Form:

• Link to Google Form

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